Returns, Exchanges & Damage Policy

At Tangooos, we take utmost care in crafting and packaging our premium wall and LED mirrors to ensure they reach your home safely. Because mirrors are fragile glass products, we have specific guidelines in place regarding deliveries, breakages, and returns.

1. Inspection Upon Delivery (Crucial for Mirrors)

We strongly advise inspecting your mirror immediately upon delivery while the courier is present, or right after unpacking.

  • The 48-Hour Damage Rule: Any transit damage, scratches, structural defects, or missing components must be reported to us within 48 hours of delivery. Unfortunately, claims for breakage or transit damage submitted after 48 hours cannot be accepted, as we cannot verify handling after delivery.

2. What to Do If Your Mirror Arrives Damaged

If your mirror arrives broken, cracked, or shattered:

  1. Do not attempt to install or mount the mirror.

  2. Take clear photos and a short video showing:

    • The damaged mirror (both close-ups of the break and the full item).

    • The original packaging and box it came in.

  3. Send these details immediately within 48 hours to our support team at CS@tangooos.com (or via our official contact channels) with your Order Number.

  4. Once verified, we will arrange a swift replacement or issue a full refund, depending on stock availability and your preference.

3. Return & Change-of-Mind Policy

Because our mirrors are delicate, heavy, and susceptible to damage during return transit:

  • We do not accept general "change of mind" returns once the item has been delivered and unpacked, unless it arrived damaged or materially different from what you ordered.

  • Please ensure you double-check your wall dimensions, space availability, and mirror size specifications before placing your order.

4. Strict Conditions for Eligibility

To qualify for any replacement or resolution due to a verified issue:

  • The item must be in its original packaging, including all protective corner guards and wrapping.

  • The item must not have been installed, mounted, drilled, or plugged in (in the case of LED mirrors). Once a mirror has been mounted on a wall or installation has been attempted, it is deemed accepted by the customer, and warranty/damage claims for physical mishandling will be void.

5. Exchanges (Wrong Size or Style)

We want you to love how your Tangooos mirror transforms your space:

  • If you ordered the wrong size or wish to exchange an uninstalled, unopened mirror in its original packaging, you must contact us within 7 days of delivery.

  • Exchanges are subject to stock availability [cite:].

  • Please note: The customer is responsible for covering any secondary shipping/pickup fees associated with non-damage-related size or style exchanges.

6. Refunds Process

  • If a refund is approved (e.g., for an out-of-stock damaged item), refunds are processed back to your original payment method within 3–5 business days after we receive and inspect the returned item.